At Plueto.in, we aim to provide a seamless shopping experience. If you are unsatisfied with your purchase, our return and refund process is straightforward and customer-friendly.
Cancellation Policy
- You can request an order cancellation within 24 hours of placing the order/Before Shipping.
- Orders that have already been shipped cannot be cancelled.
Return Policy
- Items can be returned within 5 days of delivery, provided they meet our return criteria.
- To qualify for a return, the item must be unused, in its original packaging, and accompanied by the purchase receipt.
- Non-returnable items include customised products and items with hygiene concerns. Please check the product page for specific exclusions.
Refund Process
- Refund Request Time: Once a return request is approved, the refund process starts within 5–6 business days.
- Refund Completion Time: The refund will be credited to your original payment method within 6–10 business days.
How to Initiate a Return or Refund
- Contact our support team via email at support@plueto.in or call us at 9072992868 with your order details.
- Share clear images of the product if it’s defective or damaged.
- Our team will review your request and provide instructions for the return.
Important Notes
- Shipping charges are non-refundable unless the return is due to an error on our part.
- Refunds are processed only after the returned item is inspected and approved.
- For COD orders, refunds will be issued via bank transfer or store credit.
Read more about – Shipping Policy
For any queries or further assistance, feel free to reach out to us at support@plueto.in or call 9072992868. We’re here to assist you!